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e-Commerce Terms & Conditions

Supply of Goods

Goods are provided by Leightons Opticians and Hearing Care (“Leightons”), a trading name of Leightons Hearing Care Limited (Registered in England & Wales: 5541213), and Leightons Limited (Registered in England & Wales: 383109); Registered office: Clarendon House, 63 Downing Street, Farnham, Surrey, GU9 7PN.

Payments, Returns and Cancellations

Submission of an online Order represents an offer to purchase Goods from Leightons, and we will confirm receipt of this offer by email. Orders are only accepted by us once your payment has been processed, and we will confirm acceptance of your Order via email once this is complete.

While we will use best endeavours to ensure the accuracy of the prices and price related information stated on the Site, we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, we will notify you of the error before your payment is processed. You will then have the choice to either accept the correct price or to cancel your Order.

We will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods. If the goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund.

Prices stated are inclusive of Value Added Tax (VAT) that may be required to be remitted to tax authorities by Leightons.

We will make reasonable endeavours to ensure your Goods are dispatched to you within 24 hours of order receipt; we will contact you if, for any reason, this is not possible. Orders placed on a Friday, Saturday, Sunday or bank holiday will be dispatched the following Monday or working day. All orders will be delivered by Royal Mail postal service. Delivery of the Goods will be made to the address provided by you at the time you place your Order. Deliveries are only available to UK postal addresses, with the exclusion of PO Boxes.

If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.

In the case of non delivery, if either Leightons or our courier is at fault, you will be offered the choice of a full refund or re-delivery.

These terms and conditions do not affect your statutory rights as a consumer. Under the United Kingdom’s Consumer Contracts Regulations 2013, you have the right to cancel the contract for the purchase at any point from the time of ordering until fourteen calendar days after delivery.

If we’ve already shipped your order, you’ll need to package the items and send them back to us. If we don’t receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification.

Website Copyright and Usage

The Site’s design, names, text, images, graphics, and logo are all owned by, or licensed to, Leightons Opticians and Hearing Care. You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be reproduced online or offline for any commercial or public purpose without our permission.

The “Leightons Opticians and Hearing Care” name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Leightons.

These Terms and Conditions of Sales should be read in conjunction with Leightons’ Privacy Policy. Your statutory rights are not affected. For more information about your statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway website.

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary, we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content.

If you would like to link to this Website, you may only do so if permission is granted by Leightons. If given, it will be on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us. If you are found to have linked to our website in breach of this condition, you shall fully indemnify us for any loss or damage suffered as a result of your actions.

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website.  Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.