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I really want to praise a member of your staff, that being Duncan McKechnie. Due to the fact that I recently had a problem with my glasses and he was so very very patient with sorting some new ones very promptly for me. He was such a pleasant, understanding man and after being up until recently under the very watchful care of Liz Bowden and husband did not think I could get the high standard of their service but I was proved wrong. I am so pleased Liz has joined forces with you and I truly hope Duncan stays with you for the foreseeable future

Cherry Holmes, Hempstead Valley