Optical and Hearing Assistant

  • Location: Southampton
  • Employment Type: Full-time
  • Job Code: TBC

Posted: Oct 28, 2020

Are you searching for a customer services position with a clinical twist? Then we have the ideal role for you. This full time time position will require the successful applicant to work both weekdays and Saturdays on a rolling rota.

Whilst this position will be based in Southampton, you may support other practices on an adhoc basis and could be required to travel to Winchester, Chandlers Ford, Totton and Andover.

A bit about us…

Leightons is a retail opticians and audiology business, founded in 1928. We are proudly independent, family-owned and family run and believe our people are the key to success and longevity. Leightons has grown to have 34 stores, all special and unique – 24 fully owned, 7 franchised, 2 co-owned and 1 business operating under its own name.

The role…

Core responsibilities for the OHA’s can be split into the Three C’s;

Customer

Our OHA’s are the first person to greet our customers as they enter our store and set the tone for their visit. It is imperative that the OHA has excellent customer service skills with an ability to interact with a diverse range of personalities and backgrounds, adapting these skills to a wide range of scenarios.

Clinical

OHA’s aren’t restricted to front of house duties. We believe it’s imperative for our OHA’s to become fully immersed within the world of optics, meaning that OHA’s take full charge of our ‘pre-screening’ process, focused on performing retinal imaging and OCT examinations.

Commercial

We stock a wide range of frames and accessories, allowing us to ensure our customers are free to browse the best frames in the market until they locate exactly what they want. As an OHA, you may have to provide consultative advice to these customers regarding the variations between different frames, advising on price, frame composition and brand information.

Requirements

To be suitable for this role, you need to have strong customer service skills with an ability to go the extra mile. Experience working within retail, hospitality or a caregiving environment are advantageous but not required.

Due to the potential travel required within this role, you must have a full UK Driving License.

Benefits

  • Staff Discount
  • Bonus Scheme
  • Access to Leightons Learning Academy
  • Further Education and Progression
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