Patient Support Advisor- Hearing

  • Location: Southampton
  • Employment Type: Full-time
  • Job Code: TBC

Posted: Jul 8, 2021

We currently have an exciting opportunity to join our rapidly expanding patient support team.


As a Patient Support Advisor within our Hearing side of the business you will be the first line of contact for our patients optical enquiries. This will include not only dealing with inbound calls, but also across web chat and email.


Some of the functions of the Patient Support Advisor - Hearing include:

  • Booking appointments for patients across our branch network and that of our sister organisation The Hearing Care Partnership
  • Advising patients of products and services that may be of interest to them
  • Dealing with queries and concerns in a professional and polite manner
For the first 6 months of this role you will be working within a branch setting in our Southampton practice, however we do offer flexibility in our working practices and therefore after your initial training period, your work pattern can include periods of working from home.


Why Leightons Opticians & Hearing Care?

We value our family heritage and with 90 years of experience encourage everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer.

Requirements

To be suitable for this position, you must have an excellent telephone manner with an ability to converse and consult with a diverse range of audiences. Strong written communication is also important within this vacancy due to our use of web-chat with patients. Our ideal applicant will have experience within an office setting within a customer services function.


Salary

£18,000 per annum base salary (OTE £21- £22,000)

Benefits

  • Pension Scheme
  • 20 days annual leave
  • Staff discounts
  • Generous Bonus Scheme
  • Flexible Working from Home after initial training period (on a rotation basis)
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