Pulse Optical and Hearing Assistant

  • Location:
  • Employment Type: Full-time
  • Job Code: TBC

Posted: Feb 2, 2021

We are actively recruiting highly experienced Optical & Hearing Assistant to join our expanding and prestigious Pulse Team.

What is Pulse

As Part of our Professional Services Team they are the beating heart of Leightons. A unique blend of specialist optical and hearing roles working together as a unified team to deliver clinical excellence across our 34 stores. They are there when the business is in need, be it from elevating our already high standards through various projects or providing that essential cover for our branches when we really need it.

What's an OHA?

The core responsibilities for the Optical & Hearing Assistant can be split into the Three C’s;


Our OHA’s are the first person to greet our customers as they enter our store and set the tone for their visit. It is imperative that the OHA has excellent customer service skills with an ability to interact with a diverse range of personalities and backgrounds, adapting these skills to a wide range of scenarios.


OHA’s aren’t restricted to front of house duties. We believe it’s imperative for our OHA’s to become fully immersed within the world of optics, meaning that OHA’s take full charge of our ‘pre-screening’ process, focused on performing retinal imaging and OCT examinations.


We stock a wide range of frames and accessories, allowing us to ensure our customers are free to browse the best frames in the market until they locate exactly what they want. As an OHA, you may have to provide consultative advice to these customers regarding the variations between different frames, advising on price, frame composition and brand information.


Am I suitable?

We are searching for the best of the best to join this team. You will be an expert within your field with an ability to adapt and overcome various challenges with every day being a completely new day.

Travel is a necessity within Pulse so you must have a full UK driving license and be comfortable commuting to all Leightons Opticians and Hearing Care practices. This is one of the highlights of being a Pulse team member, enabling you to meet a diverse range of Leightons staff members and patients within ever changing scenery.


Pulse provides the ultimate level of adventure within the optical and hearing industries. We want to harness your experience to deliver improvements to our business in our constant effort to continually offer outstanding patient care. With all travel requirements being completely reimbursed by the business including the supply of a company car. For requirements that require lengthy levels of travel over multiple dates, we will further support you with accommodation during the length of your project.

Additional benefits include;

  • 20 Days Annual Leave (plus public holidays)
  • Gym/Activity Subsidies
  • Company Car
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