Senior Optical & Hearing Assistant - Epsom

  • Location: Epsom
  • Employment Type:
  • Job Code: Soha

Posted: Sep 2, 2019

JOB PURPOSE

  • To contribute to the achievement of the highest standards of customer service and care through personal involvement and the provision of support to the practice team.
  • To supervise Optical & Hearing Assistants and be responsible for the smooth running of the reception area.

Requirements


  • Supervision and training of optical assistants
  • To greet patients on arrival, make appointments, accurately collect and record patient information on OPTIX, take orders, advise and remind them of appointments and contact re collection of orders
  • Assisting the Branch Manager in tracking and monitoring branch performance, actively develop and promote strategies within the practice to increase branch performance
  • Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
  • Operate in line with company policies, procedures and current legislation at all times
  • To act as first/prime contact with patient by telephone or face-to-face in order to meet all their needs or refer on as necessary
  • Carry out visual field screening as required and undertake other clinical duties such as Colorimetry; also recommend, book and perform retinal imaging and Optical Coherence Tomographer (OCT) examinations
  • Accurately process customer contact lens orders and assist with the instruction of patients in the insertion, removal and care of lenses
  • To act as the first point of contact for customer complaints and enquiries ensuring that these are efficiently dealt with promptly and as they arise
  • Ensuring that all paperwork is collected and accurately prepared so that all Optical and Hearing clinics run efficiently
  • Promptly and accurately deal with daily banking, cashing up, taking and recording payments from customers and ensure that the till is properly maintained
  • Promote products and services, assist customers with frame selection and maximise opportunity to sell sunglasses and accessories and Hearing Care services/products
  • Ensure that the reception area is properly organised at all times, that displays are well presented and that consulting rooms are kept in prime condition
  • Ensure that administrative tasks such as NHS vouchers, record keeping, post preparation and filing are promptly and accurately completed at the appropriate frequency
  • Carry out minor repairs to spectacles
  • Deal with all other tasks as directed, including assisting other members of the practice team
  • Act as key holder
  • Motivated and focused on achieving own goals.
  • Confident about working within a team.
  • Commercially aware, and happy to offer the customer what they need.
  • Dedicated to exemplary patient service to ensure patient satisfaction.
  • Excellent communication skills, with empathy and patience.
  • Desire to do, see and enjoy a job well done.
  • To have or be willing to undertake the Diploma in Retail Optix
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