Last updated 22nd May 2020.

Remote Services

Our fully-qualified team is still available remotely for all non-essential queries and requests, including for glasses repair, contact lens ordering and hearing aid support.

Information on glasses repair and replacement

Even if you can’t visit, we can still help you with your glasses.

CLICK HERE FOR GLASSES INFORMATION

Information for our contact lens customers

Please visit our dedicated page for the most up-to-date information and advice on contact lens use.

Click here for contact lens information

Information for our hearing aid customers

To order additional hearing aid batteries or to have your device repaired, visit our dedicated Hearing Aid page. Any queries or concerns, please call 0800 40 20 20.

CLICK HERE FOR HEARING AID INFORMATION

How we can help you at this time

Although you may not be able to see us in person, there are lots of services that we’re still able to offer to you here at Leightons:

  • Glasses repair
  • New glasses
  • Lens re-glazing
  • Prescription sunglasses (where we have an up-to-date prescription)
  • Dry eye solutions
  • Contact lens reordering
  • Contact lens solutions
  • Remote consultations with our optometrists
  • Remote glasses styling consultations with our dispensing opticians
  • Hearing aid battery and accessories orders

We're here over the phone, online, via email and on social media, to help with any queries or questions you may have.

We are open by appointment only

At Leightons Opticians & Hearing Care, we are committed to meeting your essential eye and hearing health needs throughout the current COVID-19 pandemic. In line with current government guidelines, routine testing is suspended, and we are offering care to all our customers remotely in the first instance, and only face-to-face when clinically necessary and safe to do so.

Essential and urgent care

By appointment only, Leightons practices are open for urgent and essential face-to-face care, for both optical and hearing. If you feel you require an essential appointment, please complete the request form below.

Please note

Due to high demand and social distancing requirements, all appointment requests will be triaged, either by phone or email, so you will be contacted within 2 working days (Mon-Sat) of us receiving your request.

Please do not visit any Leightons practice until you have had an appointment time confirmed by a member of staff. You will not be able to enter the practice without an appointment. By requesting an appointment, you agree to comply with all safety measures in place in the practice. These measures are in place to protect the wellbeing of our staff and our patients.

No one is permitted to attend a face-to-face appointment if they or their immediate family have had COVID-19 symptoms within the last 14 days.

If you suspect an eye emergency, for example experiencing floaters in your vision, sudden eye pain, sudden loss of sight or flashing lights in your vision, please call us on 0800 40 20 20 and choose the emergency option, or call NHS 111 (if out of hours) - do not make an online booking.

REQUEST A HEARING CONSULTATION
REQUEST AN OPTICAL CONSULTATION

What you could expect when you visit us in practice

We are here for you and, as always, will ensure the very highest standards of service and care.

TELEPHONE CONSULTATION

We’ll give you a call to carefully understand your vision and hearing needs and decide whether a visit to the practice is clinically necessary.

HEALTH & SYMPTOMS

When we call, we will ask about your general, eye and ear health, which includes asking you specific questions about Coronavirus. It’s vitally important that only fit and well staff and patients enter the practice.

BY APPOINTMENT ONLY

We will be providing services on an “appointment only” basis to care for any patient with emergency, priority or essential needs, where clinically necessary.

SOCIAL DISTANCING & SHIELD MEASURES

The number of appointments will be limited to ensure you have optimal time with us in a safe way. We have installed social distancing and shield measures in our practices and have hand hygiene facilities available for us all to use.

OUR PRACTICE TEAM & PERSONAL PROTECTIVE EQUIPMENT (PPE)

Our team has been fully trained in the use of PPE and social distancing measured. Team members will wear appropriate PPE, which may include face masks, face shields, disposable aprons and gloves.

WHEN YOU ARRIVE

We’ll invite you to use our hand hygiene facilities. If you’re bringing your own spectacles or hearing aids, we’ll give you a sanitising wipe to clean them and a box to place them in.

HYGIENE & CLEANING

Our practices will be cleaned thoroughly on an hourly basis, and our consulting rooms will be sanitised before and after each patient visits.

If you have any concerns, please feel free to talk this through with us when we call.

For the most up-to-date information on Coronavirus (COVID-19), please visit the NHS website..

Thank you to each and every one of you for your kind words and understanding during these difficult times. It is very much appreciated by everyone here at Leightons.

A message to our patients from our CEO, Ryan Leighton

During these uncertain times I wanted to reach out to you personally to reassure you that, as always, our patients and team members’ wellbeing and safety is our highest priority.

For more than 92 years, Leightons has been part of our local communities delivering professional eye and hearing care, for the health and wellbeing of our patients.

As the grandson of the founder of my family’s business, I take my responsibility towards our patients, staff and our shared communities extremely seriously. For that reason, I would like to reassure you that our clinical professionals are fully contactable on 0800 40 20 20, via email at [email protected] and online, to help you with any concerns or queries you may have.

I hope you keep well and safe during this uncertain time.

Yours sincerely,

Ryan Leighton
CEO, Leightons Opticians & Hearing Care