Last updated 11th January 2021.
We want to offer some guidance and reassurance on what is best to do when it comes to caring for and requesting repairs on your hearing aids in the coming weeks.
To order additional hearing aid batteries or to have your device repaired, please contact 0800 40 20 20 or fill in the forms below.
Having trouble with your hearing aid?
Our hearing aid troubleshoot page may be able to help solve any issues you’re having with your hearing aids. Click here to find out more.
How to order new batteries for your hearing aid
You can now reorder batteries online. Simply click the link below, fill out your details and a member of our team will be in touch shortly to process your order.
Please bear in mind that hearing aid batteries can take a few days to arrive so leave plenty of time to arrange this.
For any queries or concerns, call us on 0800 40 20 20 and one of our Dedicated Patient Support team can help you with your order.
How to request repairs for your device
If you require a repair to your hearing aid, all repairs will be sent directly to the manufacturer, and then returned directly to you to minimise the need for unnecessary personal contact. Please allow plenty of time for your hearing aids to be repaired and returned to you in full working order.
To make life even easier, you can now request hearing aid repairs online. Simply click the link below, fill out your details and a member of our team will be in touch shortly to process your request.
If you have any queries, call us on 0800 40 20 20.