Terms & Conditions MyLeightons Care Plan

1. Introduction 

1.1. The MyLeightons Care Plan ("the plan") is a membership scheme designed to provide exclusive benefits on eye care, hearing care, and related products at Leightons Opticians & Hearing Care. By enrolling in the plan, you agree to the following terms and conditions. 

1.2. The plan is provided by Leightons Opticians & Hearing Care, or one of its subsidiaries, for its customers' use and benefit in its branches. 

1.3. The Member (“the member”) of the plan is the named patient registered on our Membership Management System (“ADARO”) that cover individuals. 

1.4. The Primary Member (“the primary member”) of the plan is the named patient on ADARO for plans that cover more than one individual. 

2. Membership Eligibility & Duration 

2.1. The plan is available to all patients irrespective of age. However, payment for membership must be made via Direct Debit and therefore the payee must be over the age of 16 or be able to set up a Direct Debit from their bank account. 

2.2. The plan is non-transferable and cannot be shared between individuals except where other terms allow. 

3. Membership Plans & Pricing 

3.1. We offer different types of plans depending on the number of adults and children requiring cover. The plan fees vary depending on the level of benefits included within each plan. 

3.2. Membership fees are charged monthly in arrears.  

3.3. When a child covered by the MyLeightons Family Plan turns 19, they will require their own plan to continue receiving the MyLeightons benefits. 

3.4. Any changes to the fee will be communicated to the primary member in writing (via email OR via letter if email is not available) with a minimum of 14 days’ notice prior to the change taking effect. 

3.5. Any changes in price, resulting in overpayment, unless the fault of Leightons Opticians & Hearing Care will not be eligible for refund. 

4. Minimum Term & Cancellation Policy 

4.1. The plan requires a minimum commitment of either: 

4.2. After the minimum term, members or primary members can cancel at any time with 30 days’ notice. 

4.3. If a member or a primary member cancel before completing the minimum term, they must: 

5. Plan Benefits 

5.1. The current plan benefits are shown on the table section of MyLeightons page. 

5.2. Leightons Opticians & Hearing Care reserve the right, with notice, to change and amend the benefits of the plan at any time. 

6. Payment Terms 

6.1. Payments are collected by Direct Debit via our payment supplier ADARO Optics Ltd. 

6.2. Payments are collected on 1st or 15th of each month. 

6.3. Payments will show on your bank account as “AO Optics”. 

6.4. Missed or failed payments will be reattempted at the next collection date. 

6.5. If a second collection is missed or failed, then your membership will be suspended pending bringing your account back up to date. 

6.6. The branch teams will contact you if this situation occurs to resolve. 

6.7. Please note that missed or failed payments remain due under section 4. 

7. Annual Price Review 

7.1. The plan fees are reviewed annually in line with inflation and operating costs. 

7.2. Any price increase will be communicated to members or primary members at least 14 days in advance. 

7.3. Members or primary members who are outside of their minimum term highlighted in section 4 may cancel before the new pricing takes effect if they do not wish to continue. 

8. Specific Terms for Optical Product Discounts 

8.1. Additional pairs of glasses qualify for discounts for either 

9. Specific Terms for accidental breakage cover 

9.1. Cover is only available for glasses purchased under the plan. 

9.2. Claims for accidental breakage cover must be made within the first year of purchase to qualify for the discounted replacement. 

9.3. You must be a member or a primary member on the care plan at the time of making the claim. 

9.4. The accidental breakage cover (this excludes loss) is 50% discount. Evidence of the broken spectacles may be requested before awarding the discount. 

10. Specific Terms for MyLeightons Contact Lens Plans 

10.1. If a customer is a contact lens wearer and wishes to make use of the benefits on the MyLeightons Contact Lens Care Plan they must be the named member or primary member of either: 

10.2. The secondary member or Children covered under the MyLeightons Family Plan, or the MyLeightons Contact Lens Plan are not eligible for any discounts covered by the MyLeightons Contact Lens Plan. 

11. Specific Terms for Hearing Benefits 

11.1. Second set of hearing aids must be purchased within one year of the initial purchase to qualify for discount. 

11.2. Lyric Hearing aids are excluded from this benefit. 

12. Additional Terms 

12.1. Unless otherwise stated the discounts available to members can be combined with other offers and promotions. 

12.2. Leightons reserves the right to amend these terms with prior notice. 

12.3. The plan benefits apply only to purchases made at Leightons Opticians & Hearing Care branches.