*If we can’t repair your frame, we’ll offer up to £150 towards the cost of new frames.
Own Frame Guarantee
Your glasses aren’t just for vision, they’re part of your everyday comfort and personal style. So when your prescription changes, you shouldn’t have to give up the frames you already love. With our Own Frame Guarantee, you can upgrade your lenses with complete peace of mind.
FAQs
Terms & Conditions
In accepting the Own Frame Guarantee Service, the following terms and conditions are valid:
- You may be asked to leave your spectacles at the practice while new lenses are ordered and fitted. On some occasions we can prepare the lenses in advance and advise you to return to have the lenses fitted while you wait.
- Should your frame be damaged or broken in the fitting of new lenses, we will cover the cost of repair to this frame.
- Should a repair not be possible, then we may be able to source parts or a replacement frame from the supplier.
- Should replacement not be possible, we will supply a frame up to the value of £150. If you choose an alternative frame over £150, you will be asked to pay the difference. No refund is given if a frame under £150 is chosen as the replacement.
- Any repair or replacement frame is guaranteed for six months for all fair wear and tear.
- The MyLeightons Care Plan covers the cost of this service as a benefit to the scheme.

