Tips for communicating with a hearing loss

Jan 26, 2021 in Hearing Care

man and woman on sofa

Staying connected in 2021

Now more than ever, staying connected with loved ones is so important for our health. Trying to do so while having a hearing loss can make things all that more difficult. Whether it's communicating at home, chatting over the phone, or enjoying a socially distanced walk while catching up - we want to make sure you enjoy every moment.

Below, we've put together our top tips for communicating with a hearing loss.

Tips for speaking to someone with a hearing difficulty:

man and woman laughing outside
  • Gain the person’s attention before you start speaking
  • Ensure the person can see your face and lips clearly
  • Don’t shout. Speak clearly and don’t over-exaggerate your lip movements
  • Use natural facial expressions and gestures
  • Use plain language that is easy to follow
  • Try not to chew or cover your mouth while you’re talking
  • Speak on the side that a person hears better if they have one
  • Move closer to them
  • Find a suitable place to talk with good lighting and away from noise and distractions
  • If a person does not understand what you have said, rephrase it
  • Be ready to write on paper
  • Above all, be patient and understanding

Tips for those with hearing difficulty:

two women laughing
  • Be open. Tell others that you have difficulty hearing
  • When speaking to someone, keep the speaker’s face clearly visible and well-lit
  • We all lip-read and most of us don’t know we are doing it! We also use other visual clues, particularly gestures and facial expressions
  • Turn off or move away from other sources of noise that may be distracting, such as the television or radio, or the busy area of a restaurant
  • Keep calm and don’t panic. If you miss one thing, try to stay calm so as not to miss the rest. Your brain has to fill in the gaps your ears are missing, so take your time and think about what you may have missed
  • If you mishear, ask the speaker to rephrase rather than repeat. Don’t try to bluff or nod your way out of conversations. You don’t want to miss out on anything important
  • In theatres, places of worship and meetings, try to sit near to the front or close to a loudspeaker
  • Ask others to have a read of the tips on this page – they too should be helping you to hear more clearly

How we can help

If you, or someone you know, needs a hearing assessment, we’re here to help. We are open for all hearing care services, with an initial phone call to determine if you need to visit us in person or not. You can book a FREE Hearing Assessment online or by calling our Dedicated Patient Support team on 0800 40 20 20 - one of our audiologists will be in touch to discuss your hearing.

If you’d prefer not to visit us in practice, we’re also offering remote services. Visit our Remote Hearing Care page for more information.