The atmosphere in your reception is always welcoming, friendly faces all round. The administrative staff are cheerful and handle their machinery (OCT etc) well and pleasantly. The seniors are always courteous, knowledgeable and helpful.
Last, but by no means least, your professionals excel. I have been seen by Jo Lindley regularly for over 20 years I think, I lost count. Her attentiveness is exceptional. and confidence inspiring. Her high professional standard shines through her work, and she responds generously and knowledgeably to questions.